Crisis Intervention and Prevention Training

This course is designed to teach early intervention skill to support staff in the healthcare industry to deescalate and manage behaviour that may challenge. It is geared towards professional adult education and uses a participatory approach to learnings.

Learning Outcomes

By the end of this course learners will be able to:

Identify current Legislation and Policies on workplace aggression relevant to community and healthcare service in Ireland.
Understand behaviours that challenge.
Recognising trigger for behaviours and prepare for situation in which a behaviour might occur.
Become familiar with the stages of Behaviour Escalation
Develop an appreciation for the role the staff member can play in influencing the escalation or de-escalation of a behaviour
Learn de-escalation techniques and practice implementation to reduce or avoid further escalation.
Prevention and risk management, behavioral supports and assessing risk.
Understand the relevance and importance of debriefing after an incident and re-establishing professional relationships with clients following incidents of challenging behaviour.
Practice Personal Safety Techniques (Breakaway)

Course Content

This course is designed to teach early intervention skill to support staff in the healthcare industry to deescalate and manage behaviour that may challenge. It is geared towards professional adult education and uses a participatory approach to learnings.

Learners will have an awareness of the legislation and procedures safeguarding staff against aggression in the workplace including Health Safety and Welfare at work, Incident Management Policy and Procedures and Lone worker policy.

Learners will developed an understanding for the cause of behaviours that challenge. They will be able to recognise the various stages of escalating behaviours and the role that we as professionals can play in escalating or de-escalating a situation.

Learners will role play how to communicate effectively with the person who is displaying the behaviours that challenge, using body language and to apply de-escalation techniques. They will be able to put into use the de-escalation tools practiced throughout the course and avoid potential triggers that may escalation the situation. The learners will practice positive communication skills and techniques to re-establish a professional rapport with the client following an incident.

The course will cover risk management relating to behaviours that may challenge, learners will identify possible risk situations in their workplace and discuss possible controls/interventions to reduce the risks.

Finally Learners will practice Personal Safety Breakaway Techniques designed to enable staff to safely disengage and to move to safety, where a crisis situation has escalated.

Assessment

On completion of the course students are required to complete an end of course Quiz consisting of 20 multiple choice style questions. You must achieve 80% in this assessment in order to successfully complete the course.