Food and beverage assistants are customer service professionals that work in restaurants, coffee shops, bars, clubs, hotels and other retail eating and drinking establishments. There are more part-time positions in this field than there are in most Industries, and this is continuing to grow.
Experienced and professional food and beverage assistants can progress to increased paying roles in larger and more formal food establishments within the Hospitality Industry
At the end of the course participants will be able to:
Be able to prepare tables or counters for meals
Understand the importance of serving customers in a cheerful, courteous and efficient manner
Greet customers, present menus and help customers select menu items
Inform customers about daily specials
Ask with confidence is there any dietary requirements
Record orders and place them with the kitchen and bar
Pick up and serve orders
Demonstrate good organization and multitasking skills
Check that customers are enjoying their meals and correct any problems
Suggest and serve desserts and beverages
Clean and reset tables
Tabulate and present bills for payment.
Understand the importance of good health and good grooming.
Demonstrate the ability to work as part of a team, with little supervision
Have learned good verbal communication skills and sensitivity to customer needs
Have the ability to work calmly under pressure.
Overview of Hospitality and the different types of restaurants in the Food and Beverage Industry.
Customer service in the Food and Beverage Industry.
Basic Table setting and preparation requirements, practical demonstration of restaurant service techniques, such as Meet, Greet, Seat and Basic Service.
Carrying plates, using service cloths, Service of food and clearing tables.
Menus & docket books and order taking.
Silver service/banqueting service
Serving Tea / Coffee & Presenting the Bill
Drinks service / Wine Service
Changing Table Cloths / Boxing Off Table Cloths
Napkin Folding demonstration and workshop.
Our Food and Beverage course is designed to prepare learners to work in food & beverage within the hospitality industry by providing students with essential knowledge and developing their practical skills in respect of F&B operations. This course covers the basic theory and practice within the Food Service Industry.
Our Learners study the underlying principles and procedures of food and beverage service in casual, banquet and catering establishments and the importance of upselling. The duties of the food and beverage assistants include preparing tables (table setting) for a meal, taking orders, serving of food and drinks to customers, and cleaning up before, during and after servings. Breakdown of rooms and service areas (in some cases)
The course teaches the basic service principles while emphasizing the importance of meeting the needs and, whenever possible, exceeding the expectations of guests. Learners will gain an understanding of food and wine and its service in a variety of styles of restaurant and establishments.
Upon completion, successful students will have increased confidence, they will have the knowledge of food service etiquette, use the correct terminology and be able to answer questions about wines and other beverages with confidence. They will be able to demonstrate and put into practiced food and beverage service techniques and effective customer service skills and attitudes required within the Hospitality Industry.
Who is the course intended for?
The course is suitable for employees of all levels who require a basic knowledge of health and safety procedures in the workplace
Do I need to have previous health and safety training to complete the course?
No previous training is required to complete the course
How long does the course take to complete?
The course, which is delivered online, takes approximately 45 minutes to complete.You do not have to complete the course in one sitting and can pause, and come back to the course content at a later stage, as you see fit
Does the course outline my legal responsibilities in the workplace?
Yes the course covers the legal responsibilities of both the employer and the employee
How will I be assessed?
On completion of the course, students are required to complete an end of course Quiz consisting of 20 multiple choice style questions.You will have 2 attempts to complete the Quiz and must achieve 80% in this assessment in order to achieve your certification
Benefits of this training
One of the major challenges faced by the industry at present is of staff turnover. Investing in staff will support staff retention and increase service standards.
For F&B assistants investing your training will increase your employment opportunities and support you in the advancement to better-paying jobs within the industry.