Lean Six Sigma Green Belt Training.

Lean Six Sigma Training Tailored For the Services Sector

This course provides you with the Lean Six Sigma Training curriculum tailored to the Services Sector. Lean Six Sigma Green Belt training will provide you with the necessary skills to work on projects that can transform your business.

It has been developed using a tailored approach that has been successfully deployed and rigorously tested in the following sectors.

Lean Six Sigma Green Belt Training Dublin

  • Financial sector: AIB, Bank of Ireland, Central Bank, NTMA, NAMA, Grant Thornton etc.
  • Health sector: trained and mentored staff in various hospitals and HSE – Back office: Microsoft, Office Depot, Google, SITEL, IBM, HP, HERTZ etc.
  • Public Sector: DSP, DPER, CRO
  • Educational Sector: NUIG and UCD
  • IT Sector: trained people in the technology sector

The aim of the Green Belt Lean Six Sigma course is to help you to improve productivity and quality and provide you with the skills necessary to work on projects to transform a business. You don’t need any previous knowledge or experience of Lean Six Sigma to sign up for the Green Belt course. By completing this course you will be certified in a Lean Six Sigma Green Belt qualification.

Learning Outcomes

At the end of the course learners will be able to:

  • Learners will be able to solve problems using Lean Six Sigma Methodology
  • Develop the skills and knowledge to complete Lean Six Sigma projects successfully
  • Map processes and improve their performance
  • Apply DMAIC methods and tools after completing the course
  • The course focuses mainly on Lean with the introduction of Lean Six Sigma and data analysis.
  • The student will leave the course with all the tools that they require to deliver Green Belt Projects in the Services industry

Course Content

Day 1: Define

Recap a few principles:

During the 1st interactive module, we do a recap of the basics previously learned in the Yellow Belt Course will discuss:

  • Business Success and Cost of poor quality
  • Internal and External Customers.
  • What Lean and Lean Six Sigma focus on (DMAIC)
  • When to do a PMI or Prince Project instead of a Lean Six Sigma Project.
  • Performance and Capability.
  • DPMO and Sigma Level.
  • IPO Model and ‘What is a process?

Define: Defining the Problem and the Opportunities

  • Cost of Poor Quality
  • Smart Problem & Goal Statement

Understanding Customer Experiences

  • Voice of the Customer & Affinity Diagram
  • Critical to Quality Tree (CTQ) & Customer Journey Mapping

Value Stream and Process Mapping

  • SIPOC process map & Stakeholder Analysis
  • Value stream and Process mapping

Managing the Lean Six Sigma Project

  • Project Structure and Gantt Chart
  • Lean Concepts and tools used in Lean Six Sigma for the Services Sector.
  • Creating a good Project Charter

Day 2: Measure

Process Measures

  • KPIs & SLAs and Operational Definitions
  • Data Types and Conversions

Collecting and Preparing the Data

  • Data Collection Methods and Plans
  • Sampling & Analysing Text Data

Check the Quality of the Data

  • Measurement System Analysis
  • DPMO & Introduction to Statistics
  • Sigma Levels and Distributions

How is the Process Behaving?

  • Introduction to Hypothesis testing
  • Normality and Process Stability

Baselining and Process Capability

  • Collecting the Baseline Data
  • Process Capability

Day 3: Analyse

Analyse the Critical to Quality

  • CTQT Analysis
  • Find the Potential Root Cause(s)
  • Brainstorming techniques & Gap Analysis
  • 5 WHYS, Cause and Effect Analysis
  • FMEA Value-Add / Non-Value-Add / Necessary-Non-Value-Add
  • VA, NVS & NNVA Analysis
  • Graphical Techniques
  • Using Graphs
  • Confidence Intervals

13 Hypothesis Testing

  • Hypothesis testing
  • Correlation and Regression
  • Correlation & Scatterplot
  • Regression

Day 4: Improve

Generate Solutions & Prioritise

  • Discovering & Prioritise Solutions
  • Error Proofing & Visual Management

Create & Analyse a Pilot Study

  • Pilot Study

Risk Analysis

  • Risk Analysis & Dealing with Change

Prepare & Deploy Solution

  • Customer Journey Mapping 
  • Create New Experiences

Day 5: Control

Control Plan

  • Control Plans

Standardise the Solution

  • Standardise Processes

Statistical Process Control

  • Project report & Sign-off
  • Escalation Process

Project Closure

  • Project closure, Lessons learned, Training & Handover
  • End of the modules


What do you need to complete the project?

We provide you with an Excel workbook. This workbook contains all the relevant tools to complete a project in the Services Sector. No need for additional Software, however, you could use Minitab and Quality Companion if you want a more professional approach.

Your Green Belt Project

As part of this course, you are required to complete a Green Belt Project, which must be completed and ready to present to the Master Black Belt, not later than 3 months after starting the course or when you feel you are ready.

It is best to select a project within your area of work, in other words, an area where you are a subject matter expert or at least an area that you are familiar with. To help you identify your Green Belt Project, think of the 3 D’s:

  • Delays – Cycle time reduction. Wait time reduction. Lead time reduction…
  • Defects – Errors turning into Defects creating rework.
  • Deviations – Areas where the process is poor and not mapped and needs improvement

How will I be assessed?

Complete – Five Days Classroom Training

Project – Choose your own or we will provide you with a project

Validation – Present your project via Skype or Face to Face with the Master Black


After successfully completing this course and the required assessments, you will receive an internationally recognised certification signed by the Master Black Belt.

Benefits of Lean Six Sigma Green Belt Training

  • You will gain a practical understanding of the history and reasons for Lean Six Sigma.
  • Understand the principles, concepts, and tools of Lean Six Sigma
  • Become  familiar with the key tools needed to solve practical business problems
  • Understand how Lean Six Sigma can be incorporated into the management systems of a company
  • Identify some initial guideline and criteria for selecting, reviewing and evaluating Lean Six Sigma green belt projects
  • Understand how these programmes can be applied to embed an effective continuous improvement program to reduce waste and variation in business
  • Help Your Organization Eliminate Errors.
  • Improve Business Processes and Sustain Quality Improvement.
  • Applicability across Industries.
  • Ensure Compliance.
  • Helps Nurture Managerial and Leadership Ability.
  • Excellent Salary.
  • Gain Hands-On Experience in Quality Management.

Master Black Belt Mentor

Our Master Black belt trainer is an expert in Lean Six Sigma Project Management, Process Improvement, and Continuous Improvement and he is also a TRIZ professional.


  • Lean Six Sigma, Operations Management, Help Desk, People Management, and Project Management.
  • Developing and implementing a variety of improvement programmes for corporate clients.
  • Some clients include Hertz, Microsoft, Revenue Commissioners, Trigraph, IBM, SITEL, Office Depot, and HP.
  • Previous experience as a Director of three It Companies spanning a 15 year period.


  • Certified Master Black Belt
  • IASSC Accredited
  • Certified TRIZ Professional
  • Diploma in Quality Management
  • Certified ‘Advanced Predictive Modeling’ using SPSS
  • Microsoft Certified Professional
  • NUI, Maynooth Certification in Training
  • Certified Adobe Train the Trainer
  • Diploma in Electrical Engineering