Lean Six Sigma Training Tailored For the Services Sector
This course provides you with the Lean Six Sigma Training curriculum tailored to the Services Sector. Lean Six Sigma Green Belt training will provide you with the necessary skills to work on projects that can transform your business.
It has been developed using a tailored approach that has been successfully deployed and rigorously tested in the following sectors.
Financial sector: AIB, Bank of Ireland, Central Bank, NTMA, NAMA, Grant Thornton etc.
Health sector: trained and mentored staff in various hospitals and HSE – Back office: Microsoft, Office Depot, Google, SITEL, IBM, HP, HERTZ etc.
Public Sector: DSP, DPER, CRO
Educational Sector: NUIG and UCD
IT Sector: trained people in the technology sector
The aim of the Green Belt Lean Six Sigma course is to help you to improve productivity and quality and provide you with the skills necessary to work on projects to transform a business. You don’t need any previous knowledge or experience of Lean Six Sigma to sign up for the Green Belt course. By completing this course you will be certified in a Lean Six Sigma Green Belt qualification.
At the end of the course learners will be able to:
Learners will be able to solve problems using Lean Six Sigma Methodology
Develop the skills and knowledge to complete Lean Six Sigma projects successfully
Map processes and improve their performance
Apply DMAIC methods and tools after completing the course
The course focuses mainly on Lean with the introduction of Lean Six Sigma and data analysis.
The student will leave the course with all the tools that they require to deliver Green Belt Projects in the Services industry
Day 1: Define
Recap a few principles:
During the 1st interactive module, we do a recap of the basics previously learned in the Yellow Belt Course will discuss:
Business Success and Cost of poor quality
Internal and External Customers.
What Lean and Lean Six Sigma focus on (DMAIC)
When to do a PMI or Prince Project instead of a Lean Six Sigma Project.
Performance and Capability.
DPMO and Sigma Level.
IPO Model and ‘What is a process?
Define: Defining the Problem and the Opportunities
Cost of Poor Quality
Smart Problem & Goal Statement
Understanding Customer Experiences
Voice of the Customer & Affinity Diagram
Critical to Quality Tree (CTQ) & Customer Journey Mapping
Value Stream and Process Mapping
SIPOC process map & Stakeholder Analysis
Value stream and Process mapping
Managing the Lean Six Sigma Project
Project Structure and Gantt Chart
Lean Concepts and tools used in Lean Six Sigma for the Services Sector.
Project closure, Lessons learned, Training & Handover
End of the modules
What do you need to complete the project?
We provide you with an Excel workbook. This workbook contains all the relevant tools to complete a project in the Services Sector. No need for additional Software, however, you could use Minitab and Quality Companion if you want a more professional approach.
Your Green Belt Project
As part of this course, you are required to complete a Green Belt Project, which must be completed and ready to present to the Master Black Belt, not later than 3 months after starting the course or when you feel you are ready.
It is best to select a project within your area of work, in other words, an area where you are a subject matter expert or at least an area that you are familiar with. To help you identify your Green Belt Project, think of the 3 D’s:
Delays – Cycle time reduction. Wait time reduction. Lead time reduction…
Defects – Errors turning into Defects creating rework.
Deviations – Areas where the process is poor and not mapped and needs improvement
How will I be assessed?
Complete – Five Days Classroom Training
Project – Choose your own or we will provide you with a project
Validation – Present your project via Skype or Face to Face with the Master Black
After successfully completing this course and the required assessments, you will receive an internationally recognised certification signed by the Master Black Belt.
Benefits of Lean Six Sigma Green Belt Training
You will gain a practical understanding of the history and reasons for Lean Six Sigma.
Understand the principles, concepts, and tools of Lean Six Sigma
Become familiar with the key tools needed to solve practical business problems
Understand how Lean Six Sigma can be incorporated into the management systems of a company
Identify some initial guideline and criteria for selecting, reviewing and evaluating Lean Six Sigma green belt projects
Understand how these programmes can be applied to embed an effective continuous improvement program to reduce waste and variation in business
Help Your Organization Eliminate Errors.
Improve Business Processes and Sustain Quality Improvement.
Applicability across Industries.
Helps Nurture Managerial and Leadership Ability.
Gain Hands-On Experience in Quality Management.
Master Black Belt Mentor
Our Master Black belt trainer is an expert in Lean Six Sigma Project Management, Process Improvement, and Continuous Improvement and he is also a TRIZ professional.
Lean Six Sigma, Operations Management, Help Desk, People Management, and Project Management.
Developing and implementing a variety of improvement programmes for corporate clients.
Some clients include Hertz, Microsoft, Revenue Commissioners, Trigraph, IBM, SITEL, Office Depot, and HP.
Previous experience as a Director of three It Companies spanning a 15 year period.
Certified Master Black Belt
Certified TRIZ Professional
Diploma in Quality Management
Certified ‘Advanced Predictive Modeling’ using SPSS