In this programme, Managers will learn the key capabilities, knowledge, and skills to ensure they are ready to take on the responsibilities and contribute effectively towards the growth and development of their company. The focus will be on increasing the capacities of managers in a number of activities including supervising, organising, planning, leading, motivating, communicating, delegating, developing self, change, and finance.
The programme modules are designed to take the participant through the journey of understanding what a Managers role is, how it fits into an organisation, the purpose of their role and how a Managers role supported with the right tools and an understanding of how to gain the best from their staff impacts success.
This nine-day Management Development Programme provides a basis for new Managers to identify their role within an organisation and how it aligns with Corporate Values, Culture, and expectations.
The training, holistic in its approach combines theory with practice and provides an opportunity for participants in each module, to hear the benefits of implementing behaviours and process, see the benefits through demonstration of previous knowledge and apply them during a group exercise.
There will be evaluations through discussion at the end of each module and again at the end of the programme. Participants will gain skills, strategies, and techniques to implement new process and manage behaviours. This programme focuses on providing participants with the know how to implement strategies that are effective and support Managers in their day to day role.
Note – The modules can be tailored to suit your specific business needs – each module can be stand-alone or you can choose a number of modules to suit your business needs.
At the end of the course participants will be able to:
Demonstrate a Management Style which supports effective communication at all levels.
Understand the impact of different styles of leadership, motivational theory and its impact on staff and its importance of good working relationships at all levels in the organisation.
Align the team’s Vision, Mission, Direction and Strategy with the Company Vision.
Implement tools to support prioritising and delegation.
Develop the process of strategic management thinking.
Utilise a range of appropriate methods to provide 360 feedback in a culture that promotes engagement.
Analyse your business KPI’s and set objectives to address key issues.
Implement a coaching approach to develop team competencies further.
Develop awareness of building personal resilience.
Utilise change management techniques.
Module 1: Management Style
Your role and responsibilities as a Manager in the workplace
Aligning with organisational values and culture
Knowing your management style and the impact on staff
Changing approaches to Management
Module 2: Managing The Team
Challenges of Managing Teams / Geographically Dispersed Teams
Analysing the team – Team Effectiveness Assessment
Effective Development, motivation and discipline
Labour law for Managers
Recognise the benefits of delegation and accountability
Module 3: Performance Management That Motivates
Evaluating performance and ongoing coaching / feedback
Setting performance KPI’s
Inspire performance by setting challenging SMART objectives
Conduct Effective Performance Reviews
Module 4: Managing External Customers
Understand your Customers
Identify Customer expectations
Communicate with Customers
Focus on Service and Continuous Feedback
Measure your Customer Service Levels
Module 5: Self Management
Personal Development Plan
Module 6: Finance For Non-Financial Managers
The role of finance in business
Commonly used financial terminology
How to read financial statements, P&L & Balance Sheets
Cash Flow and Liquidity
The role of finance in planning and decision making
Module 7: Developing the Team for Success
Deciding what skills to train and develop
Deciding how to train and develop
Effective Training, Coaching and Mentoring of your team
Module 8: The Impact of GDPR - Phase 2
A refresh of the EU GDPR legal requirements and their impacts
An overview of the legal concept of ACCOUNTABILITY
An assessment of the key actions which enables you to identify how GDPR impacts upon your business
An understanding of the roles of Data Controller, Data Processor, Data Protection Officer and The Supervisory Authority
An awareness of how GDPR Impacts on your vendor/supply chain
The ability to recognise and manage Data Subject Requests
The knowledge to identify a data breach from “an incident”. The reporting process of a data breach. How to create a data breach response plan.
Module 9: Managing Change
Change Management Principles
Reason for Change
Building momentum & Managing reluctance
Who is this programme intended for?
This programme is aimed at Managers either managing on an individual basis, leading a team or transitioning into a role which will require them to lead at their best in today’s competitive business environment.
How is this course delivered?
This is a tutor led classroom based programme.
Can the programme be tailored?
Each module can stand on its own – choose the modules that suit your company specific needs, we can tailor the programme to suit you. From 2 full days to 9 full days. It’s your business, it’s your choice.
How will I be assessed?
On completion of the course, students are required to complete an end of course learner’s assessment.
Each participant will receive a CPD certified certificate on successfully completing the course.