Performance Management

Gain practical skills to manage performance and non-performance in your team.

About Course

This course will provide participants with the skills to review and assess their staffs progress and enable them to provide effective feedback. Participants will learn how to provide long-term professional support to their staff to help develop the skills and confidence of the people who report to them.

Learning Outcomes

At the end of the course learners will be able to:

  • Prepare for a review with confidence
  • Set expectations and key objectives
  • Manage the discussion
  • Give constructive feedback
  • Review performance
  • Discuss Training and Development needs
  • Review outcomes

Course Content

Module 1
  • What is Performance Management
  • Advantages of a PMS
  • Structure of a PMS
  • Requirements for success
  • Setting Objectives
  • Setting Performance Standards
Module 2
  • Performance Measures
  • Key Accountabilities
  • Planning Performance and Staff Development
  • Managing Discussions
  • Giving Positive Feedback
  • Giving Feedback for improvement
Module 3
  • Training and Development
  • Performance Review
  • Preparations for the meeting
  • Reviewing Performance Outcomes

Course Delivery Method

This course consists of a one day workshop. The primary methodology underlying the training programme is experiential learning. Participants will engage in a workshop that introduces theory which is then supported and developed through reflection, discussion and activity.

The workshop can be delivered via instructor-led traditional classroom, on-site and in-house or online live virtual classroom – you choose.

This programme can be customised and tailored for in-house delivery and incorporate reference to your particular organisations policy, procedures, practices and documentation. Please contact us if you would like further information about customised training.

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